FAQs

At Stepp Center Physical Therapy & Athletic Rehab, our specialists are highly educated, licensed health care professionals who are dedicated to helping their patients get results.

  • How do I schedule an appointment?

    Our scheduling is easy. We offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today.

  • What should I bring to my first appointment?

    To bring on your first visit:

    • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Please wear comfortable clothing (either tank top or shorts depending on the area we are treating) that allows easy access to your problem areas.
  • Will it hurt?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Does insurance cover my treatment?

    Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. It depends on your out of network benefits or how large your deductible is and what has been met of the deductible. For more information, please do not hesitate to contact our office. We do offer different payment options for your convenience.

  • What if I don’t have insurance?

    For patients who do not have insurance, we have a very affordable cash fee, due at the time of service.

  • What type of payment do you accept?

    We accept cash, check, debit card, and credit card. It is our policy that payment is made at the time of service.

  • What do I wear?

    Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas. For treatments,(either tank top or shorts depending on the area we are treating) that are comfortable for gentle exercises and supportive sneakers are often good choices to wear

  • How long will my sessions last?

    Typically, the first session lasts for 1 hour. Each session after that may be 45-60 minutes. The amount of time will be based on your specific need.

  • How many sessions will I have?

    Each patient’s diagnosis is different.  Your therapist will develop a plan of care that is right for you. Our average visit for a new episode of care is 4-6 visits, the national average is 10-12. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.